Property Management

Maintenance & Repairs: Rights and Responsibilities

Last updated: December 2024 • 14 min read

Maintenance and repair responsibilities are among the most common sources of disputes between landlords and tenants, yet they are also areas where clear legal guidelines exist to protect both parties. Understanding who is responsible for what types of maintenance, how to properly request repairs, and what remedies are available when problems aren't addressed is essential for maintaining a positive rental relationship and ensuring safe, habitable living conditions. The division of maintenance responsibilities typically depends on the type of issue, its cause, and specific lease terms, but certain fundamental obligations cannot be shifted regardless of what the lease says. Landlords have non-waivable duties to maintain habitability, while tenants have obligations to avoid damage and report problems promptly.

Modern maintenance and repair law recognizes that rental properties require ongoing upkeep to remain safe and livable, and that both landlords and tenants play important roles in this process. Landlords must maintain the structural integrity and essential systems of the property, while tenants must use the property reasonably and report problems that could worsen if ignored. The key to successful maintenance relationships lies in clear communication, prompt action, and understanding of legal rights and remedies when problems arise. This comprehensive guide will help you navigate maintenance issues effectively, whether you're dealing with emergency repairs, routine upkeep, or disputes over responsibility. We'll also cover the legal remedies available when maintenance obligations aren't met and how to document issues properly.

Maintenance Responsibility Matrix

Maintenance AreaLandlord ResponsibilityTenant ResponsibilityShared/Varies
Plumbing SystemsMajor repairs, pipe replacementUnclogging drains, minor leaksDepends on cause of problem
Electrical SystemsWiring, outlets, major repairsLight bulbs, minor fixturesCircuit breakers, GFCI outlets
HVAC SystemsSystem repairs, major maintenanceFilter changes, thermostat batteriesSeasonal maintenance, duct cleaning
AppliancesProvided appliancesPersonal appliancesDepends on lease terms

Emergency vs. Non-Emergency Repairs

Emergency Repairs

Issues that pose immediate danger to health, safety, or property requiring immediate attention.

Examples:

  • • Gas leaks or electrical hazards
  • • No heat in winter (below 55°F)
  • • Major water leaks or flooding
  • • Broken locks on entry doors
  • • Sewage backups
  • • Broken windows in cold weather
Response Time:

24 hours or immediate for safety hazards

Non-Emergency Repairs

Issues that affect comfort or convenience but don't pose immediate danger.

Examples:

  • • Dripping faucets
  • • Cosmetic repairs
  • • Appliance malfunctions
  • • Minor electrical issues
  • • Painting and touch-ups
  • • Carpet cleaning
Response Time:

7-30 days depending on severity

How to Request Repairs Properly

Step-by-Step Repair Request Process
1

Document the Problem

Take photos, note dates and times, describe the issue in detail, and assess any safety concerns.

Tip: Create a maintenance log to track recurring issues and response times.
2

Submit Written Request

Send written notice via email, certified mail, or landlord's preferred method. Include photos and detailed description.

Include: Date, location, description, urgency level, and your contact information.
3

Follow Up Appropriately

Allow reasonable time for response based on urgency. Follow up in writing if no response received.

Timeline: Emergency (24 hrs), Urgent (3-7 days), Routine (14-30 days).
4

Know Your Rights

If landlord doesn't respond appropriately, understand your legal remedies including repair and deduct, rent withholding, or lease termination.

Important: Always follow state-specific procedures for exercising tenant remedies.

Tenant Remedies for Unaddressed Repairs

Repair and Deduct

Tenant pays for repairs and deducts cost from rent after proper notice to landlord.

Requirements:
  • • Written notice to landlord
  • • Reasonable time to respond
  • • Repair affects habitability
  • • Keep receipts and documentation
Limits:

Usually limited to 1-2 months' rent per year

Rent Withholding

Tenant stops paying rent until habitability issues are resolved.

Requirements:
  • • Serious habitability violation
  • • Proper written notice
  • • Tenant current on rent
  • • Escrow rent in some states
Risks:

Eviction if not done properly

Lease Termination

Tenant can break lease early due to landlord's failure to maintain habitability.

Requirements:
  • • Material breach of habitability
  • • Proper notice and opportunity to cure
  • • Document all issues
  • • Follow state procedures
Benefits:

No penalty for early termination

Preventive Maintenance Best Practices

Tenant Responsibilities
  • Keep property clean and sanitary
  • Report problems promptly
  • Use fixtures and appliances properly
  • Change air filters regularly
  • Prevent pest problems
  • Avoid damage from negligence
Landlord Responsibilities
  • Regular property inspections
  • Seasonal maintenance schedules
  • HVAC system servicing
  • Plumbing and electrical maintenance
  • Exterior maintenance and weatherproofing
  • Safety system testing (smoke detectors)
Maintenance Documentation Best Practices

What to Document:

  • • Date and time of problem discovery
  • • Detailed description of the issue
  • • Photos or videos of the problem
  • • All communications with landlord
  • • Repair attempts and outcomes
  • • Costs incurred due to the problem
  • • Impact on daily life or safety

Documentation Methods:

  • • Written maintenance log or journal
  • • Email communications (keep copies)
  • • Certified mail receipts
  • • Photo/video evidence with timestamps
  • • Receipts for any expenses
  • • Witness statements if applicable
  • • Professional inspection reports

Pro Tip: Create a digital folder for each maintenance issue with all related documents, photos, and communications. This organization will be invaluable if legal action becomes necessary.

Related Maintenance Topics

Explore these related topics to fully understand your rights and responsibilities: